As part of the purchasing process of any transaction we will collect personal information such as the purchaser’s full name, address and email address in order to identify an individual.

When you visit the Site, we collect certain information about your device, your interaction with the Site, and information necessary to process your purchases. We may also collect additional information if you contact us for customer support. The information consists of the version of web browser, IP address, time zone, cookie information, what sites or products you view, search terms, and how you interact with the Site.

These help provide products or services to you to fulfill our contract, to process your payment information, arrange for shipping, and provide you with invoices and/or order confirmations, communicate with you, screen our orders for potential risk or fraud, and when in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services. This is used to provide you with advertisements or marketing communications we believe may be of interest you.

Our mission is to provide a custom luxury shopping experience tailored for you. This includes: offering products for sale, processing payments, shipping and fulfillment of your order, and keeping you up to date on new products, services, and offers.

In addition, we share your Personal Information with service providers to help us provide our services and fulfill our contracts with you, as described above. We may share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

You can opt out of targeted advertising using the following links:

FACEBOOK

GOOGLE

We use a number of different cookies, including functional, performance, advertising, and social media or content cookies. Cookies make your browsing experience better by allowing the website to remember your actions and preferences (such as login and region selection). This means you don’t have to re-enter this information each time you return to the site or browse from one page to another. Cookies also provide information on how people use the website, for instance whether it’s their first time visiting or if they are a frequent visitor.

You can control and manage cookies in various ways. Please keep in mind that removing or blocking cookies can negatively impact your user experience and parts of our website may no longer be fully accessible.

Most browsers automatically accept cookies, but you can choose whether or not to accept cookies through your browser controls, often found in your browser’s “Tools” or “Preferences” menu.

When you place an order through the Site, we will retain your Personal Information for our records unless and until you ask us to erase this information.

We may update this Privacy Policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons.

For more information about our privacy practices or if you have questions, please contact us by e-mail at info@mobilart.ca or by mail using the details provided below:

8260 Devonshire, #100, Mont-Royal QC H4P 2P7, Canada

At Mobilart Décor, we make it our priority to provide you with excellent delivery service and flexibility. Mobilart Décor takes pride in continually offering the highest quality service for the last 50 years. Mobilart’s delivery service is more than a means of safe and efficient transportation, it is our commitment to your satisfaction. In providing a quick, efficient and flexible delivery service, we put your needs first so that every purchase is handled with care and every detail is covered to give you a seamless Mobilart experience.

Please note that it is the customer’s responsibility to ensure that the delivery location is properly accessible and that the purchased items are deliverable while paying particular attention to the size and dimensions of the items. provided by the article description page. If the item is returned or refused due to entry restrictions at the recipient’s delivery address, the item will be considered a return, a 20% restocking fee will apply, as well as the cost of the return shipment. Shipping costs are not refundable once items have left the warehouse. Additional unanticipated delivery costs will be charged to the customer. This includes, but is not limited to, access difficulties caused by islands, secondary roads or isolated postal codes.

Estimated time of arrival is a potential date in which merchandise is scheduled to be ready for shipping. These dates are estimates and are subject to change without notice. We try our best to maintain as much transparency as we can with our customers regarding potential ETA dates. This being said it is our priority to provide quick shipping to our customers.

 When we are given the only option to delay an estimated time of arrival, it is not taken lightly since your satisfaction is our main priority. In this constantly changing world, it is not uncommon for delays to arise due to material shortages or transportation issues. However, we are committed to getting your orders to you as quickly as we can.

To keep you informed of your shipments and orders, information from every step of the shipping process is sent to your email or phone via SMS including the tracking number if applicable.

At Mobilart Décor, we believe in creating a hassle-free luxury shopping experience for our customer. That’s why if you are not satisfied with your purchase we will happily offer you a refund for your purchased item(s) within 7 days of receiving your purchase. We pride ourselves in making sure our customers are completely satisfied with the item(s) purchased.

At Mobilart, your satisfaction is our highest priority and for this reason, we offer 3 different options for you to choose from.

• Exchange
• Store credit
• Refund

Eligibility: Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if the wrong item was sent so that we can rectify the situation and make sure you are completely satisfied.

To start a return, you can contact us at info@mobilart.ca. If your return is accepted, we’ll email you a prepaid return shipping label and schedule a pickup for the item at the original delivery location. We try our best to make sure you’re satisfied; thus we will pick the lowest shipping rate available which will be deducted from your refund. Once the return is approved and the item is returned, we will automatically refund on your original payment method. This refund amount may be subject to restocking fees and return shipping fees. Please remember it can take some time for your bank or credit card company to process and post the refund.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, unassembled with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. Items sent back to us without first requesting a return will not be accepted and will be shipped back to your original delivery location at the expense of the customer.

A returned item is subject to a restocking fee. When unboxing the item, please do so with care keeping in mind that items can only be returned if unassembled and in the original packaging. We do take into consideration that the package will be opened upon delivery and we expect normal wear and tear caused by shipping and handling of the package. However, if the item is returned with visible damage to the packaging a 20% restocking fee will apply. If a package is refused at delivery, we automatically consider it as a return, applicable charges will be deducted from your refund. Items that do not include intact and complete original packaging cannot be returned. Any assembled item and items delivered through white glove delivery services will not be accepted as returns. Any custom product such as special orders or personalized items are not eligible for return. If you have any questions regarding an item in question, please contact us for more information.

Please make note that it is the responsibility of the customer to ensure that the delivery location is adequately accessible and that the purchased items are deliverable while paying careful attention and consideration of the size and dimension of the item(s) provided by the item description page. If the item(s) is returned or refused because of entry limitations to the recipient’s delivery address, the item will be considered as a return, a 20% restocking fee will apply as well as the cost for the shipment to return. Any shipping charges are non-refundable once the items have left the warehouse. Any additional unexpected shipping costs will be the responsibility of the client. This includes but is not limited to difficulties due to access caused by islands, back roads or isolated postal codes.

If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

You can always contact us for any return question at info@mobilart.ca.

OVERVIEW

Mobilart is Montreal’s premier fine furniture store, design center and décor showroom serving clients for over 40 years and offering an exclusive shopping experience. We hand pick pieces from the most renowned luxury furniture and decorative brands featuring American, Canadian and Italian handcrafted furniture.

This website is operated by Shopmobilart. Throughout the site, the terms “we”, “us” and “our” refer to Shopmobilart. Shopmobilart offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.

Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.

Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

SECTION 1 - ONLINE STORE TERMS

By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.

You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).

You must not transmit any worms or viruses or any code of a destructive nature.

A breach or violation of any of the Terms will result in an immediate termination of your Services.

SECTION 2 - GENERAL CONDITIONS

We reserve the right to refuse service to anyone for any reason at any time.

You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.

SECTION 3 - ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION

We do our best to provide our customers with the most up to date and accurate website information. In the event of an error, the Mobilart store pricing and stock availability will take precedence to the shopmobilart pricing and stock availability. We reserve the right to make changes and corrections without notice. We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk.

This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.

SECTION 4 - MODIFICATIONS TO THE SERVICE AND PRICES

Prices for our products are subject to change without notice.

We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.

We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.

Pricing shown on the website do not include tax.

Pricing is in Canadian dollars.

Some items will have to be special orders or backordered and may be subject to extended wait times. You will be notified of any changes in terms or pricing, availability and estimated date of arrival before the fulfillment of your order. Approximate arrival dates given for each item are estimates and are subject to change without notice.

SECTION 5 - PRODUCTS OR SERVICES

Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Return Policy.

We have made every effort to display as accurately as possible the colors and images of our products that appear at the store. We cannot guarantee that your computer monitor's display of any color will be accurate. Product images are for illustrative purposes only and are taken from the manufactures catalogue. These product images may vary from the actual product due to the nature of the products being used as well as differences in colors from monitors.

We assume no responsibility when colors of lacquering or wood stains differ or vary in wood product, fabrics or leathers. Items supplied in different periods of time may not be identical in color as fading and darkening are an observable phenomenon with all natural product. The characteristic of furniture is to have knots and grains that are typical of the material used and are not flaws in the merchandise. Mobilart Décor accepts no responsibility for damages to the furniture caused by the humidity or the temperature in the residence.

We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at anytime without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited.

We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.

SECTION 6 - ACCURACY OF BILLING AND ACCOUNT INFORMATION

We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e‑mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.

You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.

For more detail, please review our Returns Policy.

SECTION 7 - USER COMMENTS, FEEDBACK AND OTHER SUBMISSIONS

If, at our request, you send certain specific submissions (for example contest entries) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, 'comments'), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments.

We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libelous, defamatory or violates any party’s intellectual property or these Terms of Service.

SECTION 8 - PERSONAL INFORMATION

Your submission of personal information through the store is governed by our Privacy Policy. To view our Privacy Policy.

SECTION 9 - ERRORS, INACCURACIES AND OMISSIONS

Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).

We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.

SECTION 10 - PROHIBITED USES

In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.

SECTION 11 - DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY

We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free.

We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable.

You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you.

You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided 'as is' and 'as available' for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.

In no case shall Shopmobilart, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility.

SECTION 12 - INDEMNIFICATION

You agree to indemnify, defend and hold harmless Shopmobilart and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.

SECTION 13 - SEVERABILITY

In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.

SECTION 14 - TERMINATION

The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes.

These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our site.

If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).

SECTION 15 - ENTIRE AGREEMENT

The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.

These Terms of Service and any policies or operating rules posted by us on this site or in respect to The Service constitutes the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service).

Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.

SECTION 16 - GOVERNING LAW

These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of Canada.

SECTION 17 - CHANGES TO TERMS OF SERVICE

You can review the most current version of the Terms of Service at any time at this page.

We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.

SECTION 18 - CONTACT INFORMATION

Questions about the Terms of Service should be sent to us at info@mobilart.ca.

Questions about the Terms of Service should be sent to us at info@mobilart.ca.